Privacy Policy

1. Introduction

Canadian Event Crew ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website at canadianeventcrew.com and engage with our services. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using the Site or providing us with your personal information, you consent to the collection, use, and disclosure of that information as described in this policy.

2. Information We Collect

We collect personal information only to the extent necessary to provide our services and improve your experience. The types of personal information we may collect include:

Information You Provide Directly

• Contact details: Name, email address, telephone number;
• Event information: Event type, date, venue, guest count, and any details you share in enquiry forms;
• Payment information: Billing name and address (payment card data is processed by third-party payment processors and is not stored by us);
• Correspondence: Any communications you send us by email, phone, or through the Site's contact form.

Information Collected Automatically

• Technical data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages;
• Cookie data: As described in our Cookie Policy, we may use cookies and similar technologies to collect browsing data. You may manage your cookie preferences at any time.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries and provide you with a service quote;
• To enter into, manage, and fulfil our service agreements with you;
• To process payments and send invoices;
• To communicate important service updates, changes to bookings, and operational information;
• To improve our website functionality and user experience through anonymised analytics;
• To comply with our legal and regulatory obligations;
• To prevent fraud and protect the security of our systems.

We will not use your personal information for any purpose incompatible with those stated above without first obtaining your express consent.

4. Marketing Communications

We do not send unsolicited marketing emails. If you have previously engaged our services and we believe you may be interested in similar offerings, we may contact you on one occasion. You have the right to opt out of any marketing communication at any time by emailing info@canadianeventcrew.com with the subject line "Unsubscribe".

5. Disclosure of Personal Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service providers: Trusted third-party vendors who assist in operating our website or providing services (e.g., payment processors, email delivery services), bound by confidentiality obligations;
• Legal requirements: Where required by law, court order, or governmental authority;
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction.

6. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Client booking and payment records are typically retained for 7 years in accordance with Canadian financial record-keeping regulations. Website enquiry data not resulting in a booking is deleted after 24 months.

7. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent for non-essential uses of your information;
• Request deletion of your personal data where there is no legal basis for its retention;
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, please contact us at info@canadianeventcrew.com or by calling +1 (204) 589-9079. We will respond to all verifiable requests within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular security assessments. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be published on this page with a revised date. We encourage you to review this policy periodically.

12. Contact Our Privacy Officer

For any privacy-related questions, concerns, or requests, please contact our Privacy Officer:

• Email: info@canadianeventcrew.com
• Phone: +1 (204) 589-9079
• Mail: Privacy Officer, Canadian Event Crew, 98 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada