Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the website located at canadianeventcrew.com (the "Site") and all services provided by Canadian Event Crew ("Company", "we", "us", or "our"), a business registered and operating in Manitoba, Canada.

By accessing the Site, submitting an enquiry, signing a service agreement, or engaging our services in any capacity, you ("Client", "you") agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not use this Site or engage our services.

2. Description of Services

Canadian Event Crew provides casino-themed event entertainment services, including but not limited to:

• Rental of professional-grade casino-style prop tables (poker, blackjack, roulette, craps);
• Supply of non-monetary entertainment chips, playing cards, dice, and associated accessories;
• Provision of trained event croupier staff;
• Event styling, setup, and breakdown services;
• Custom branding and theming add-ons.

No real money gambling occurs at any Canadian Event Crew event. All chips and game tokens provided have zero monetary value. Our services constitute entertainment only and are not regulated gambling activities under Canadian law.

3. Bookings and Service Agreements

All bookings are subject to a formal written service agreement signed by an authorised representative of the Client. A booking is not confirmed until:

• The signed service agreement has been received by Canadian Event Crew; and
• The required deposit (25% of the total quoted value) has been received and cleared.

We reserve the right to decline any booking at our sole discretion without providing a reason.

4. Pricing and Payment

All prices quoted are in Canadian dollars (CAD) and are exclusive of applicable taxes unless otherwise stated. Harmonised Sales Tax (HST) will be applied as required by Canadian tax law.

Payment schedule:

• Deposit: 25% of total invoice due upon booking confirmation;
• Balance: Remaining 75% due no later than 7 calendar days before the event date;
• Late payment: Events for which the balance has not been received 48 hours before the event date may be cancelled at our discretion without refund of deposit.

Accepted payment methods: e-transfer, corporate cheque, Visa, and Mastercard. Corporate clients may apply for 30-day net terms subject to written approval.

5. Cancellation and Refund Policy

The following cancellation policy applies to all confirmed bookings:

• More than 30 days before the event: Full refund of deposit, less a $75 administrative processing fee.
• 15–30 days before the event: 50% of the deposit is refundable.
• Less than 15 days before the event: Deposit is non-refundable. If the full balance has been paid, 25% of the total invoice may be refunded at our discretion.
• Less than 72 hours before the event: No refund is available for any amount paid.

Cancellations must be submitted in writing to info@canadianeventcrew.com and will be acknowledged within one business day.

6. Force Majeure

Canadian Event Crew shall not be liable for any failure or delay in performing its obligations resulting from circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather conditions, government mandates, public health emergencies, transportation disruptions, or equipment failure caused by third parties. In such cases, we will make all reasonable efforts to reschedule your event at no additional charge.

7. Equipment Use and Client Responsibility

All equipment rented remains the property of Canadian Event Crew at all times. The Client is responsible for:

• Ensuring the venue is suitable and accessible for setup and breakdown;
• Preventing wilful or negligent damage to equipment by their guests;
• Returning all equipment in the condition in which it was delivered, ordinary wear and minor accidental damage excepted.

The Client accepts liability for the cost of repair or replacement of any equipment that is damaged, destroyed, or not returned as a result of the actions of their guests or staff beyond ordinary wear.

8. Entertainment Compliance

The Client agrees not to introduce real-money wagering, regulated gambling mechanics, or any form of monetary prize linked to game outcomes into any event serviced by Canadian Event Crew. Violation of this clause constitutes a material breach of the service agreement and Canadian Event Crew will terminate the event immediately without refund.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Canadian Event Crew's total liability to the Client for any claim arising under or related to these Terms shall not exceed the total fees paid by the Client for the specific event giving rise to the claim. We shall not be liable for any indirect, consequential, incidental, or punitive damages.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Manitoba and the federal laws of Canada applicable therein. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Manitoba.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated Terms will be published on this page with a revised effective date. Continued use of the Site following publication of changes constitutes your acceptance of the revised Terms.

12. Contact Us

For questions or concerns regarding these Terms of Service, please contact us:

• Email: info@canadianeventcrew.com
• Phone: +1 (204) 589-9079
• Mail: Canadian Event Crew, 98 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada